FREQUENTLY ASKED QUESTIONS

We launch officially on May 1, 2025 and begin shipping worldwide, until then please leave us a message to order herbs that may not be listed, a form will be sent to you. Our site will update regularly so check often for new updates and added features. Thank you for your patience.

Absolutely! We use the latest industry-standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view our Privacy Policy for more information about how we use and secure personal information.

🔒Your order is 100% secure — encrypted with SSL/TLS and protected by trusted payment gateways.

Orders ship within 1-2 business days (excluding weekends/holidays).  

Free shipping until Mothers Day 💌

Domestic (USA):  Standard (3-5 business days): $6.95
Expedited (2-3 business days): $15.95

International:  - Calculated at checkout (varies by country).  
Note: Customs/duties may apply (customer’s responsibility).

Free shipping on orders over $100

 You’ll receive a tracking link via email once your order ships.  

Unopened/unused items may be returned within 7 days for a refund or exchange.  
To start a return: Email [email protected] with your order number.

Refunds are processed within 5 business days after we receive your return.  
Original shipping costs are non-refundable.  

Damaged/Missing Items?
Contact us within 3 days of delivery for a replacement or refund.  

Book a three or five day Plant Medicine Retreat depending on your schedule. Hop in on Day 1 or begin on Day 3. We will prioritize your schedule and availability.

Indigitea offers a wide variety of herbal teas, traditional botanicals and endemic herbs of Jamaica. This includes Guineahen Weed, Dogblood bush, Vervain, Jamaican peppermint, hibiscus, and custom blends made from organic ingredients. Feel free to contact us for a specific blend that may not be listed on the site. 

Yes, we prioritize sustainable sourcing by partnering with suppliers who follow ethical practices and support local growers whenever possible. We partner with ethical foragers to hand harvest all our botanicals.

Yes. Our Gift Cards are a perfect alternative to guessing someone's favorite tea blend or product. You may print the card from our website and deliver in person, or, send it via email. Since we do not send a physical certificate or card, there is no shipping charge for Indigitea Gift Cards. 

Indigitea accepts Visa, MasterCard, American Express, Discover, PayPal and Pay with Amazon*. Please note, * Coming soon you will be able to Pay with Amazon, NOT Amazon Prime. (Simply use the payment method from your Amazon account). All transactions are in U.S. Dollars.

Yes, Indigitea ships both nationwide across the United States as well as internationally. We ensure our teas are packaged securely to maintain freshness.

We currently don't offer gift wrapping or gift notes on our website.  However, in the near future you will be able to get products gift wrapped with gift notes at our Indigitea Amazon Store.  

You can find our Privacy Policy here.